OUR 100% SATISFACTION GUARANTEE
Your satisfaction is our number one priority! If you are not satisfied with your purchase, you can exchange it or return it to us for a full refund within 30 days of the purchase date. Return shipping is free of charge and on us. No questions asked!
RETURN POLICY
After 30 days from the time of purchase, unfortunately we can’t offer a refund or exchange.
For a free return shipping label, e-mail returns@mevei.com with your order number and "RETURN" in the subject line and the product(s) you would like to return as well as the reason for your return in the body.
Only the items specified in the original return request and confirmed by MEVEI will be refunded. Extra products included in the return package unconfirmed in the return request, especially if from an order outside the return window, will not be refunded.
Only the retail value plus tax paid by the customer will be refunded at the time of return. Any discounts applied to the order will be automatically factored into the amount refunded.
Shipping fees are not eligible for refund. If the shipping was free, don’t worry ! We won’t deduct any shipping charges from the refund if we shipped the product free to you and you did not pay for any shipping when placing the order.
To be eligible for a return, your item must be unused or in a gently used condition and in the original packaging.
After your return is received and inspected, we will send you an email to notify you that we have received your returned item and your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 3-7 business days for the credit to post back to your account.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
EXCHANGE POLICY
You may also exchange your unopened product for another item of the same size and price within 30 days of purchase. Used products cannot be exchanged. For a free return shipping label, e-mail returns@mevei.com with your order number and “EXCHANGE" in the subject line and the product(s) you would like to exchange as well as the reason for your exchange in the body.
SALE AND PROMOTIONAL ITEMS
Products on sale during promotions and certain promotional items are often not eligible for return. Site-wide promotional sales (Black Friday and Cyber Monday) are not eligible for return/refund. Please check the parameters of the promotion before purchasing.
Promo codes and coupon codes will not work on sale items. If you have sale items in your cart they will not reflect the discount. Only items that are not on sale will be discounted.
Unfortunately, we do not accept returns or exchanges on international orders and shipments.